Customer Conduct Policy

1. Why this matters

We run small, deeply personal trips through fragile mountain communities. The behaviour of every traveller directly shapes the experience of the group, the safety of the team, and the welcome that future travellers receive in those villages. This policy makes our expectations explicit so there's no ambiguity on either side.

2. What we're trying to protect

• The safety and wellbeing of every traveller, guide and local team member
• The integrity of the natural and cultural environments we visit
• Group harmony — small groups only work when everyone shows up well
• A culture of respect, responsibility and mindful travel

3. What we expect from you

Listen to your team

• Follow instructions from guides, drivers and partners
• Stick to the briefed itinerary and safety protocols
• Engage actively — don't lone-wolf decisions in remote terrain

Treat people well

• Courtesy and dignity towards everyone — fellow travellers, locals, staff
• Zero tolerance for harassment, abusive language or discriminatory behaviour
• Help build a positive group dynamic

Stay safe

• Use the safety equipment provided
• Stay within designated areas
• Be honest with us about your physical and mental fitness

Care for the place

• Don't litter — pack out what you pack in
• Don't disturb wildlife or damage natural / cultural sites
• Follow our Sustainability Policy in spirit and in practice

Be on time

• Arrive ready for departures and activities
• Communicate concerns early and constructively

4. What's not okay

Legal & ethical

• Any illegal activity or possession of restricted substances
• Violation of local laws, permits or restrictions

Personal conduct

• Excessive alcohol or drug use
• Physical or verbal aggression
• Harassment in any form
• Reckless behaviour that puts you or others at risk
• Vandalism of equipment, vehicles or property

Environmental & cultural

• Smoking in restricted areas — including monasteries and protected zones
• Damaging natural or sacred sites
• Disrespecting local customs and traditions
• Photographing people without their permission

5. If something goes wrong

Financial implications can include forfeiture of trip costs, charges for damages, and in rare cases legal action.

Step 1 — Conversation

• A verbal or written warning from your guide / team lead
• An opportunity to course-correct immediately

Step 2 — Removal (if needed)

• Exclusion from a specific activity or the entire trip
• No refund for non-compliance
• Reporting to authorities for serious infractions

6. Adventure activities

• Strict adherence to the safety briefing is non-negotiable
• We may exclude anyone from a high-risk activity if it isn't safe — for them or the group
• No refunds are issued for safety-driven exclusions

7. Cultural engagement

• Dress modestly when visiting villages, monasteries and homes
• Always ask before photographing people
• Buy from local shops and artisans — your money matters
• Approach communities as a guest, not a consumer

8. Health & fitness

• Be honest about your physical and mental condition
• Disclose any relevant medical conditions before booking
• Carry your own essential medication
• Accept that a guide may exclude you from an activity if your condition jeopardises safety

9. Reporting concerns

If something feels wrong, tell us. Speak to your guide or team lead immediately, or email support@himalayanlocals.com after the trip. We treat every concern confidentially and follow up properly.

10. Contact

• Email: support@himalayanlocals.com
• Phone: +91 95015 09591