Himalayan Locals

Payment Policy

Secure payment terms for Himalayan Locals bookings, including payment schedule, accepted modes, invoices, failed transactions and gateway handling.

1. Secure payment commitment

Himalayan Locals accepts payments for premium adventure travel bookings through secure payment gateways, bank transfers and approved digital payment methods. We do not store full card details, CVV, UPI PINs or net-banking credentials.

2. Payment schedule

  • A booking amount or advance payment is required to reserve a seat, room, motorcycle, vehicle or permit slot.
  • Balance payment must be completed by the deadline communicated for the trip, generally before departure.
  • Bookings made close to departure may require full payment at the time of confirmation.
  • Seats are confirmed only after successful payment and written acknowledgement from Himalayan Locals.

3. Accepted payment modes

  • Credit cards, debit cards, UPI, net banking and wallets supported by the active payment gateway.
  • Bank transfer through NEFT, IMPS or other approved banking channels.
  • International payments may be accepted where supported, subject to currency conversion, bank charges and gateway rules.
  • International guest pricing may differ from Indian resident pricing due to foreign-national permit rules, documentation support, service inclusions, currency conversion, bank charges and payment processing requirements.

4. Payment gateway processing

Online payments are processed by third-party payment gateways and banks using their secure infrastructure. Himalayan Locals receives transaction status, order ID, payment ID, amount and settlement information for booking reconciliation.

Payment gateway charges, bank fees, foreign exchange fees or card issuer charges, if any, are governed by the respective provider and may not be refundable.

5. Failed or pending transactions

  • A booking is not confirmed if payment status is failed, pending, reversed or not received in our account.
  • If money is debited but payment fails, the refund or reversal is handled by the bank/payment gateway timeline.
  • Customers should share transaction details with team@himalayanlocals.com so our team can verify status with the gateway.

6. Invoices and receipts

  • Digital receipts or booking confirmations are shared after successful payment verification.
  • GST invoices, where applicable, may be issued based on the billing details provided by the customer.
  • Customers must provide accurate billing name, address, GST details and email address before invoice generation.

7. Price changes and taxes

Prices may change until a booking is confirmed. Confirmed bookings are normally honoured at the confirmed package price unless government taxes, permit fees, fuel surcharges or force majeure conditions create unavoidable additional costs.

8. Refund linkage

All refunds, deductions, credit notes and cancellation-related payment outcomes are governed by our Refund Policy and Cancellation Policy. Approved refunds are processed to the original payment method wherever possible.

9. Contact for payment support

  • Email: team@himalayanlocals.com
  • Phone / WhatsApp: +91 95015 09591